No Service or ****?

Be careful They demand an upfront payment so as to come and "repair" your product. Once you have made the payment they never contact you to arrange for the repair of the product. I reported an issue over two weeks ago and then received a quote with the cost of spares (even though the tech has not even come out as yet). When I contacted Trojan SA, I spoke to Gift, who informed me that no tech will be sent unless I pay R550 upfront. I said to him it does not appear on the quote and that I am quoted with spares which the tech may or may not use. I was told that unless I pay the R550, no tech can be sent. So, I paid the money as requested and now it is a week later and no communication, so I am now forced to go to the police to open a case of theft and then to the bank to try and recover my money as it seems this is a **** to defruad members of the public to pay for something and not get the supposed service as they claim.