Horrible Customer Care

I ordered a replacement part for my Orbit 250 elliptical on the 4th of March 2021. The quotation and ticket details showed "Left RailingTube" and the description even read "the part that the footpedals attaches to." Payment was made from my side.

The delivery came 2 weeks later...and it was 2 footpedals. I contacted them and asked for the correct parts to be sent. I have sent pictures, screenshots and all the details they requested via email and Whatsapp. I AM STILL WAITING FOR SOME SORT OF UPDATE FOR 2 WEEKS.

Every time I call (which is about 12+ times in total now), I get told the same thing to send the pictures and they are "waiting for feedback from the service centre". They promise to follow up every single time but no such thing!

4 people involved in the process with zero care it seems.

Unbelievable.