Disappointing Service and Unreliable Equipment from Trojan Health

I am extremely disappointed with my recent experience with Trojan Health. I purchased the Trojan Elite Gym 2.0, which was assembled by their team. Unfortunately, just five days after installation, the equipment broke down. The issue seemed minor – a broken connection from the weights to the cable – but the aftermath has been anything but.

I promptly reached out to their customer support on November 2nd. It took them four days just to create a support ticket. Seeking updates on November 8th and 14th led nowhere, and it wasn't until November 16th – two full weeks after the machine broke – that I was told it would be fixed "in the next week."

Now, it's December 4th, and I'm still waiting. Not only have they failed to provide a clear timeline, but their customer service team also seems incapable of giving me a straight answer about when the technicians will be available to fix the issue. This is not a major restoration; it's a simple part replacement, and the machine is still under warranty.

What frustrates me the most is the stark contrast in service quality. When it was time to assemble the machine (a service I paid for), they were prompt and efficient. But now, when it's a matter of honoring their warranty and fixing a fault on their end, their responsiveness and customer care have plummeted.

This experience has been eye-opening regarding the values Trojan Health instills in its employees. It's clear that customer satisfaction and support are not their priorities, especially once they've made the sale. I regret choosing Trojan Health for my home fitness needs and caution potential customers to consider this lack of reliable service and support before making a purchase.