Rude security guard

On Friday evening just before 21:00 ,on the 5th of November 2021 I had an incident with a security guard from TRM Security. I was en route to fetch a friend from her residence. The security guard at the estate scanned my disc, proceeded to request my id and then ask for my licence. At the moment, I only have the receipt as issued by the licensing department. I wasn’t issued a temporary licence because I fell within the grace period and I was to receive my lic card within 6 weeks. I have been stopped by the Jmpd numerous times and they have accepted that document because they know that it is out of my hands- I have app**** and paid for a new licence card. The security guard on the other hand blatantly refused me entry! Despite me allowing my disk to be scanned, showing my actual id card and showing the receipt! I called the security company’s number and was eventually told to email my grievance to *** I did that on Monday the 8th of November at 15:58. I was told that they take grievances seriously but till today not even one representative has bothered to make a call to me! If the security guard denied me entry because I didn’t have any sense of identification I would have understood! I believe that his actions were invalid and I see no reason that granted him an unfettered right to deny my entry!