Trivago - ******* artists.

A year ago a salesman from Trivago sold me a years supply of marketing of our business by Trivago. It seemed a good idea at the time as we are in the hospitality business & pay companies like Trivago a lot of money to market our business. It is standard business practice for such companies to contact us at the end of each year to find out if we want to continue paying them to market us for another year. We did not want to continue with Trivago for another for another year because their marketing did not provide us with a single booking throughout the entire year. But they went ahead and deducted an amount of USD 239.40 and when we requested a refund they referred to their terms & conditions which stated that we had to log on to their website within a narrow window period, failing this, they were not obliged to give us a refund. We had never seen those Ts & Cs and were never made aware that such conditions existed. Trivago has failed in 2 key areas in their dealing with clients: 1. Duty of care; 2. Bad Service. 1. They put their own interests ahead of that of their client, 2. Any reasonable request by a customer is supposed to be handled respectfully and treated as important and handled urgently. I contacted Trivago more than a month ago and only in the last week received a reply. The reply was abrasive and dismissing and my arguments in favour of a refund was treated with contempt. We will never deal with this company again.