Trivago

Trivago — "Amano" Guys im totally not happy with the service i got from the both of you guys. I made a booking on the 30July 2019 at Balmoral hotel ref no *** time 16:36 booking confirmation from my credit card I arrived at the above hotel knowing it was paid only to find out it was cancel on the 17 September 2019 without notifying us as a family and no money was transferred back in my account, had to book again with the money i saved as my spending and petrol money cause we drove 550 kilos for a holiday which we thought accommodation was well taken cared of from "Trivago" im totally not Happy with your service and will make it my means to make this experience go viral you guys made me a stupid at reception when i heard that money wasn't received and booking was cancelled i dont care what's your relationship with "Amano" but i need my money back into the above mention account Asap or Ombudsman will hear and deal with this situation i paid R4800 including breakfast now have to make alternative arrangements cause im stranded from home guys your service sucks im ever sorry for trusting that you guys will make my family vacation possible. Mr Burrell:*** Email:***