Hotel for 6 days, he received a communication that they did received the money and the bookings are for 2 persons, two weeks ago he phone the hotel to confirm stay for the period we have made and upon the telephone communication they said there are not s

My husband went on the Trivago web page and made a booking at the Pavilion Hotel for 6 days, he received a communication that they did received the money and the bookings are for 2 persons, two weeks ago he phone the hotel to confirm stay for the period we have made and upon the telephone communication they said there are not such booking, now we have lost out money we paid in the amount is +- R2800,00, please help we do not have such amount of money to throw around.