TRITON EXPRESS DOES NOT DELIVER ON CUSTOMER CARE

I ordered items from Cielo who use Triton Express to deliver my furniture. I was assured that my furniture would be delivered before 5pm today and the driver would call well before. Instructions were also given and recorded on the invoice to that effect. It is now 7:25 pm and we are still waiting for delivery.

Because the driver Kholofelo did not bother to call beforehand as instructed he arrived with a truck too big to enter the complex. He then asked if we could come to the gate to pick up the furniture ourselves.

I spoke to Cecilia at the contact centre who said that I should call her number if the delivery did not take place and ask for Tshepo Mbele the ops manager or Lucky Manganye the supervisor on duty after hours. She advised she was emailing them about my issue as well. Nobody picks up when I call.

It was not my choice to use Triton. They are unprofessional and completely lacking in any kind of customer service skills. Their drivers don’t call, prior to delivery ,their contact centre agents are full of empty promises and their ops managers and supervisors are unconcerned