Pathetic customer service

A parcel of mine was collected on the 08/01/2024. Now 8 days later i still haven't received it. I called Triton this morning at 08:45am and a lady took my number down saying she will get back to me on whether it can be delivered today. It is now 13:15pm and she still hasn't called. I called Triton again and was transferred from one department to the next. I was told there's no customer service people available at the office, was then put through to the manager and she put me through to "the people that will handle my parcel" and the call went to voicemail. I was told the delivery date was scheduled for the 19th. Why is a small parcel scheduled to be delivered 2 weeks after its collection from the retailer???!!!!! I will be sending an email to Cielo expressing my disappointment and pathetic service received from Triton so they will think twice about dealing with a partner that's giving them a bad reputation.