NO CLAIMS BEING PAID OUT

For the past year, my company has been using Triton Express as our only courier company. In January 2015 Triton Express had one of my consignments ****** in their hands and the goods was not delivered to my business. I was told that they will NOT pay out my claim as the consignment had no liability-understood!!!! I had to take the knock and pay for the goods.<br> In December 2014, one of Triton's vehicles was in an accident and another consignment was ******. I would have thought that because this consignment had liability cover, Triton Express would pay out our claim BUT the claim was rejected due to late submission. My argument to the invalid claim is that it is Triton's responsibility to contact the customer immediately so the claim can be processed. Negligence on my side is that i have only noticed that i am being billed for something that i did not receive 4 months later due to the post office being late with our statements.