NS
Nozipho S
1 reviews | Active since Jun 2021
08 Jun 2021, 08:32
REFUSING TO REFUND ME
Very unprofessional company! I placed an order on the 20th of April and never heard anything from them. I followed-up on the 5th May and this is the response I got form LETISHA: "All orders takes 14-18 working days from the Friday that your order is paid. Your order is in process, as soon as it is sent you will be advised". I waited and waited. I followed-up again on the 25th of May, no response until the 30th of May when Letisha sent an email saying; "Sadly after receiving our parcel and enquiring with our supplier we were informed that item N10953 is no longer available. Please be so kind and supply me with a replacement item"
I responded saying that there is nothing else I want from the webpage can i please get refunded my money as I waited thus long for nothing. LETISHA is refusing to pay me back my money insisting that she's keeping it as a credit for next time or I should look and select something else. I wanted that particular product, i am not interested in anything else!!!
This is not good business acumen, consumers have rights too!!
Helpful (0)
Replies (2)0
Replies (2)
Trishas Lingerie's replyOfficial
09 Jun 2021, 10:31The customer accepted our T&C
T & C'SWe receive more than 300 email per day, please allow 24-48 hours for a reply1. Availability of goods
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will note a credit on the clients account. We do not refund Please note pictures are for descriptive purposes only and items may vary.
2. Returns of goods
Due to the sensitive nature of the goods purchased on the Websites, we request that the Purchaser consult the SIZE GUIDE to ensure that the correct size is purchased as we do not allow returns or exchanges, unless the quality of the product is deficient.(Items are translucent as it is LINGERIE) In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will exchange the item and only then. If item does not fit it will not be exchanged (this excludes our clothing range) therefore the detailed SIZE CHART. Items will also not be exchanged or refunded if worn due to the sensitive nature of lingerie or underwear.
Only items that will be exchanged but not refunded is corsets and clothing International deliveries do not qualify for return, exchange or refund due to the high costs involved.Cancellation of orders by the client will incur a 20% cancellation and administration fee, as well as 50% of the cost per item if your order is in process. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.
PLEASE NOTE THERE WILL BE NO REFUNDS ON ANY ITEMS ONLY EXCHANGES, LINGERIE AND TOYS WILL NOT BE REFUNDED ON EXCHANGED PLEASE NOTE THE VISUAL ARE FOR DESCRIPTIVE PURPOSES AND CLOTHING MAY VARY. PLEASE NOTE THAT ALL OUTFITS EXCLUDE STOCKINGS AND SHOES. NO EXCHANGES ON SALE ITEMS.
By paying your order your except our T&C
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will note a credit on the clients account. We do not refund Please note pictures are for descriptive purposes only and items may vary.
2. Returns of goods
Due to the sensitive nature of the goods purchased on the Websites, we request that the Purchaser consult the SIZE GUIDE to ensure that the correct size is purchased as we do not allow returns or exchanges, unless the quality of the product is deficient.(Items are translucent as it is LINGERIE) In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will exchange the item and only then. If item does not fit it will not be exchanged (this excludes our clothing range) therefore the detailed SIZE CHART. Items will also not be exchanged or refunded if worn due to the sensitive nature of lingerie or underwear.
Only items that will be exchanged but not refunded is corsets and clothing International deliveries do not qualify for return, exchange or refund due to the high costs involved.Cancellation of orders by the client will incur a 20% cancellation and administration fee, as well as 50% of the cost per item if your order is in process. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.
PLEASE NOTE THERE WILL BE NO REFUNDS ON ANY ITEMS ONLY EXCHANGES, LINGERIE AND TOYS WILL NOT BE REFUNDED ON EXCHANGED PLEASE NOTE THE VISUAL ARE FOR DESCRIPTIVE PURPOSES AND CLOTHING MAY VARY. PLEASE NOTE THAT ALL OUTFITS EXCLUDE STOCKINGS AND SHOES. NO EXCHANGES ON SALE ITEMS.
By paying your order your except our T&C
Trishas Lingerie's reply09 Jun 2021, 10:31
Official
The customer accepted our T&C
T & C'SWe receive more than 300 email per day, please allow 24-48 hours for a reply1. Availability of goods
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will note a credit on the clients account. We do not refund Please note pictures are for descriptive purposes only and items may vary.
2. Returns of goods
Due to the sensitive nature of the goods purchased on the Websites, we request that the Purchaser consult the SIZE GUIDE to ensure that the correct size is purchased as we do not allow returns or exchanges, unless the quality of the product is deficient.(Items are translucent as it is LINGERIE) In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will exchange the item and only then. If item does not fit it will not be exchanged (this excludes our clothing range) therefore the detailed SIZE CHART. Items will also not be exchanged or refunded if worn due to the sensitive nature of lingerie or underwear.
Only items that will be exchanged but not refunded is corsets and clothing International deliveries do not qualify for return, exchange or refund due to the high costs involved.Cancellation of orders by the client will incur a 20% cancellation and administration fee, as well as 50% of the cost per item if your order is in process. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.
PLEASE NOTE THERE WILL BE NO REFUNDS ON ANY ITEMS ONLY EXCHANGES, LINGERIE AND TOYS WILL NOT BE REFUNDED ON EXCHANGED PLEASE NOTE THE VISUAL ARE FOR DESCRIPTIVE PURPOSES AND CLOTHING MAY VARY. PLEASE NOTE THAT ALL OUTFITS EXCLUDE STOCKINGS AND SHOES. NO EXCHANGES ON SALE ITEMS.
By paying your order your except our T&C
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will note a credit on the clients account. We do not refund Please note pictures are for descriptive purposes only and items may vary.
2. Returns of goods
Due to the sensitive nature of the goods purchased on the Websites, we request that the Purchaser consult the SIZE GUIDE to ensure that the correct size is purchased as we do not allow returns or exchanges, unless the quality of the product is deficient.(Items are translucent as it is LINGERIE) In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will exchange the item and only then. If item does not fit it will not be exchanged (this excludes our clothing range) therefore the detailed SIZE CHART. Items will also not be exchanged or refunded if worn due to the sensitive nature of lingerie or underwear.
Only items that will be exchanged but not refunded is corsets and clothing International deliveries do not qualify for return, exchange or refund due to the high costs involved.Cancellation of orders by the client will incur a 20% cancellation and administration fee, as well as 50% of the cost per item if your order is in process. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.
PLEASE NOTE THERE WILL BE NO REFUNDS ON ANY ITEMS ONLY EXCHANGES, LINGERIE AND TOYS WILL NOT BE REFUNDED ON EXCHANGED PLEASE NOTE THE VISUAL ARE FOR DESCRIPTIVE PURPOSES AND CLOTHING MAY VARY. PLEASE NOTE THAT ALL OUTFITS EXCLUDE STOCKINGS AND SHOES. NO EXCHANGES ON SALE ITEMS.
By paying your order your except our T&C
Trishas Lingerie's replyOfficial
09 Jun 2021, 10:32Customer accepted our T&C
T & C'SWe receive more than 300 email per day, please allow 24-48 hours for a reply1. Availability of goods
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will note a credit on the clients account. We do not refund Please note pictures are for descriptive purposes only and items may vary.
2. Returns of goods
Due to the sensitive nature of the goods purchased on the Websites, we request that the Purchaser consult the SIZE GUIDE to ensure that the correct size is purchased as we do not allow returns or exchanges, unless the quality of the product is deficient.(Items are translucent as it is LINGERIE) In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will exchange the item and only then. If item does not fit it will not be exchanged (this excludes our clothing range) therefore the detailed SIZE CHART. Items will also not be exchanged or refunded if worn due to the sensitive nature of lingerie or underwear.
Only items that will be exchanged but not refunded is corsets and clothing International deliveries do not qualify for return, exchange or refund due to the high costs involved.Cancellation of orders by the client will incur a 20% cancellation and administration fee, as well as 50% of the cost per item if your order is in process. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.
PLEASE NOTE THERE WILL BE NO REFUNDS ON ANY ITEMS ONLY EXCHANGES, LINGERIE AND TOYS WILL NOT BE REFUNDED ON EXCHANGED PLEASE NOTE THE VISUAL ARE FOR DESCRIPTIVE PURPOSES AND CLOTHING MAY VARY. PLEASE NOTE THAT ALL OUTFITS EXCLUDE STOCKINGS AND SHOES. NO EXCHANGES ON SALE ITEMS.
By paying your order your except our T&C
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will note a credit on the clients account. We do not refund Please note pictures are for descriptive purposes only and items may vary.
2. Returns of goods
Due to the sensitive nature of the goods purchased on the Websites, we request that the Purchaser consult the SIZE GUIDE to ensure that the correct size is purchased as we do not allow returns or exchanges, unless the quality of the product is deficient.(Items are translucent as it is LINGERIE) In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will exchange the item and only then. If item does not fit it will not be exchanged (this excludes our clothing range) therefore the detailed SIZE CHART. Items will also not be exchanged or refunded if worn due to the sensitive nature of lingerie or underwear.
Only items that will be exchanged but not refunded is corsets and clothing International deliveries do not qualify for return, exchange or refund due to the high costs involved.Cancellation of orders by the client will incur a 20% cancellation and administration fee, as well as 50% of the cost per item if your order is in process. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.
PLEASE NOTE THERE WILL BE NO REFUNDS ON ANY ITEMS ONLY EXCHANGES, LINGERIE AND TOYS WILL NOT BE REFUNDED ON EXCHANGED PLEASE NOTE THE VISUAL ARE FOR DESCRIPTIVE PURPOSES AND CLOTHING MAY VARY. PLEASE NOTE THAT ALL OUTFITS EXCLUDE STOCKINGS AND SHOES. NO EXCHANGES ON SALE ITEMS.
By paying your order your except our T&C
Trishas Lingerie's reply09 Jun 2021, 10:32
Official
Customer accepted our T&C
T & C'SWe receive more than 300 email per day, please allow 24-48 hours for a reply1. Availability of goods
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will note a credit on the clients account. We do not refund Please note pictures are for descriptive purposes only and items may vary.
2. Returns of goods
Due to the sensitive nature of the goods purchased on the Websites, we request that the Purchaser consult the SIZE GUIDE to ensure that the correct size is purchased as we do not allow returns or exchanges, unless the quality of the product is deficient.(Items are translucent as it is LINGERIE) In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will exchange the item and only then. If item does not fit it will not be exchanged (this excludes our clothing range) therefore the detailed SIZE CHART. Items will also not be exchanged or refunded if worn due to the sensitive nature of lingerie or underwear.
Only items that will be exchanged but not refunded is corsets and clothing International deliveries do not qualify for return, exchange or refund due to the high costs involved.Cancellation of orders by the client will incur a 20% cancellation and administration fee, as well as 50% of the cost per item if your order is in process. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.
PLEASE NOTE THERE WILL BE NO REFUNDS ON ANY ITEMS ONLY EXCHANGES, LINGERIE AND TOYS WILL NOT BE REFUNDED ON EXCHANGED PLEASE NOTE THE VISUAL ARE FOR DESCRIPTIVE PURPOSES AND CLOTHING MAY VARY. PLEASE NOTE THAT ALL OUTFITS EXCLUDE STOCKINGS AND SHOES. NO EXCHANGES ON SALE ITEMS.
By paying your order your except our T&C
The provision of goods is subject to availability. Availability for each product is indicated on the website, but this information is merely a guideline. The Provider does not guarantee the accuracy of the product availability information, although we do our best to ensure the accuracy of the information. In cases of unavailability, the Provider will offer the Client a similar product at the same or lower price. If the Client does not wish to accept the substitute product offered, the Provider will note a credit on the clients account. We do not refund Please note pictures are for descriptive purposes only and items may vary.
2. Returns of goods
Due to the sensitive nature of the goods purchased on the Websites, we request that the Purchaser consult the SIZE GUIDE to ensure that the correct size is purchased as we do not allow returns or exchanges, unless the quality of the product is deficient.(Items are translucent as it is LINGERIE) In this instance, the Purchaser must contact Provider immediately upon receipt of the damaged or inferior product, and the product must be returned by the Purchaser within 7 days of receipt, at the Purchaser’s expense. Upon receipt of the returned product, Provider will inspect the product for damage/poor quality, and if Provider is satisfied that the return is valid as a result of damage or poor quality, Provider will exchange the item and only then. If item does not fit it will not be exchanged (this excludes our clothing range) therefore the detailed SIZE CHART. Items will also not be exchanged or refunded if worn due to the sensitive nature of lingerie or underwear.
Only items that will be exchanged but not refunded is corsets and clothing International deliveries do not qualify for return, exchange or refund due to the high costs involved.Cancellation of orders by the client will incur a 20% cancellation and administration fee, as well as 50% of the cost per item if your order is in process. If funds have already been paid by the client all bank charges for the application of the refund will be incurred by the client.
PLEASE NOTE THERE WILL BE NO REFUNDS ON ANY ITEMS ONLY EXCHANGES, LINGERIE AND TOYS WILL NOT BE REFUNDED ON EXCHANGED PLEASE NOTE THE VISUAL ARE FOR DESCRIPTIVE PURPOSES AND CLOTHING MAY VARY. PLEASE NOTE THAT ALL OUTFITS EXCLUDE STOCKINGS AND SHOES. NO EXCHANGES ON SALE ITEMS.
By paying your order your except our T&C