Goods not Delivered

<p>I purchased a dress online from the said company on the 10th of March 2016. To date I have not received my dress, I contacted the company and was told the parcel was with the courier company and was given contact details for the courier company. The courier company name is Courier guy and as of the 18th of April I have been in contact with the company and it came to my knowledge that the parcel was delivered to an incorrect address. I have been liaising with them and what is frustrating is that I have to keep on contacting them to find out what the status is and to date I have still not received the parcel nor a refund of my money.</p>