DUDU JIYANE

I BOUGHT AN AUDI A6 FROM THEM IN 29MAY19, ON 29NOV19 THE ENGINE STOPPED, CAR WOULDNT START, I CALLED MY INSURANCE WHICH THE ARRANGED A TOW TRUCK TO AUDI, CAR WAS RECIEVED SAME DAY AND THE LADY BY NAME OF ZELMA CALLED TO ACKNOWLEDGE THE RECIEPT OF THE VEHICLE, THEY TOOK THE WHOLE OF DEC19 TRYING TO DIAGNOSE THE VEHICLE, I EVEN WENT AND SEE THE DEALER PRINCIPAL MR CHARL STANDER, WHICH HE ADVISED THAT THE WAS NOTHING HE COULD DO I SHOULD JUST GIVE THEM TIME TO DO THEIR WORK SINCE THEY ARE THE BEST AND WON SO MANY AWARDS, THEREFORE THEY KNOW WHAT THEY ARE DOING. THE DEALER CLOSED FOR CHRISTMAS HOLIDAYS, IN JAN20 07TH I WENT TO GET UPDATES ON MY VEHICLE I WAS THEN TOLD SOME GUY WHOM THEY CALLED MY HUSBAND AUTHORISED THE REPAIRS AND I WILL BE LIABLE FOR WHATEVER THAT WAS FITTED ON THE VEHICLE WHICH COST +-R10K, WELL I DONT HAVE A HUSBAND TO START WITH AND COMPANY POLICY AND PROCEDURE WERE NOT FOLLOWED, THE VEHICLE IS REGISTERD ON MY NAME, I WAS THE ONE COMMUNICATING WITH THEM EVEN GO THERE IN PERSON, BUT WHEN ITS TIME TO GET AUTH ON SOMETHING, THE OWNER OF THE VEHICLE IS NOT SUPPOSED TO BE INVOLVED,#PATHETIC, THEY THEN CONTACTED MY INSURANCE FOR WARRANTY CLAIM ONLY IN JAN, AUTH WAS RECIEVED 13JAN20 AS PER INSURANCE, WHEN I FOLLOWED UP WITH THEM I WAS TOLD I WAS GONNA BE LIABLE FOR SHORT FALL WHICH I AGREED TO PAY, HOWEVER IT TOOK THEM ANOTHER 2 MONTHS TO GET THE PART, WHICH I AM STILL WAITING, I TOOK THE MATTER TO SOMEONE FROM THIER HEAD OFFICE, WHEN HE FOLLOWED UP WITH THEM HE WAS TOLD THAT I TOOK THE VEHICLE TO A NON-AUDI DEALER( I WANT PROOF OF THAT) BECAUSE I HAVE PROOF ON MY SIDE, WHICH IS THE TOWING SLIP), THE GUY FROM TOWING SERVICE WENT TO VERIFY THE SAME INFO, AND HE WAS TOLD A DIFFERENT STORY THAT THERE WAS AN ISSUE WITH MY INSURANCE, MY INSURANCE IS WILLING TO PROVIDE PROOF AS TO WHEN DID AUDI CONTACT THEM FOR AUTHORISATIO, TOO MUCH LIES FROM THE WORKSHOP TEAM AS WELL. I WANT MY CAR AND I WANT IT NOW!!! AUDI HAS INCONVINIENCED ME A LOT, FOR ALMOST 4MONTHS I HAD TO STRUGGLE WITH TRANSPORT AND THEY DONT CARE, I WANT COMPANSATION OR ELSE ILL TAKE THE MATTER FURTHER. MY NO ***