Poor Poor Service

Basically what happened is that we booked our tickets to Namibia through Tripsta. We got to the airport in Cape to be informed that the clearance number on our tickets assigned by Tripsta does not exist.<br> We contacted them and they gave us assurance via email that we will get a full refund for the new tickets we have to book on our own cost. So we paid for the new and the old tickets. They owe us R 16 000 and we have not heard anything from them. It has been a month an we still have not heard anything from them. We follow up via daily via emails. When you try to get a hold of them no one answers an we get put on hold for about 25 minutes.<br> Worst service I have ever seen do not ever use this airline.<br>