PC
Peter C

1 reviews | Active since Mar 2016

13 Mar 2016, 16:54

FAILED TO TAKE FLIGHT FROM JOBURG TO HARARE

South African Airways could not allow me to Travel on this ticket with last name as CHAKWENUA instead of CHAKWENYA. When I was to check-in online,I discovered this error,the immediately called Tripsta who told me go to South African Airways at the Airport. South African Airways said Tripsta should have cancelled and re-booked<br> When at the Airport with South African Airways officials we called Tripsta,but there was no answer till the Flight was closed. The South African mobile number on their website does not connect ,emails are not answered though they give the emails on their customer service message and say they are there 24/7.. They have no office in South Africa to verify the automatic filling of my personal details on any website.<br> <br> On any website when I want to fill my details ,as soon I write the name \Peter\"on any of my three laptops it completes all details as is and correct including names,emails,home address and phone numbers-therefore the error of my name on the ticket was not from my side.<br> For their error my request to be re-funded in full or re-booked is not being honored while I sit here with no extra money to travel with the medication.<br> "

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