Dreadful customer service

<p>So far 30 minutes waiting to be connected to 'first available agent'. Sent an email, ignored so far. This is an old issue - they put my name incorrectly on the ticket and I am flying on Sunday. Been on this issue for two months now. Can't change with the airline as it was booked through TripSta. I have used them before and providing there are no issues, all is good. But I wouldn't use them again as the post-sale service is inadequate.</p>