Booking Problems

<p>I made a booking through cheapflights.co.za on 18 January 2017.</p> <p>Bloemfontein to O.R Tambo. </p> <p>Cheapflights.co.za redirected me to TRIPSA to confirm my booking.</p> <p>Booking went well, without any hassles. </p> <p>I got my confirmation email as well as my e-ticket and the invoice for both flights. </p> <p>The payment went through and was deducted (not reserved) from my account. </p> <p>My return flight booked at TRIPSTA consisted of: </p> <p>SA EXPRESS from BLOEM to JNB and FLY CEM AIR from JNB to BLOEM. </p> <p>I arrived at O.R Tambo on Sunday, trying to check in, the counter clerk at FLY CEMAIR informed me that there is no itinerary for the booking, and that the booking was cancelled by TRIPSTA.</p> <p>Also that they are not able to access the ticket, to assist in the matter.</p> <p>I had to make a cash payment (card facilities was not working) to get on the flight I already payed for at TRPSTA. Also could not speak to a manager because as informed, the manager was at home.</p> <p>This morning I sent an email to TRIPSTA informing them of my “cancelled” booking. No one came back to me, after a few hours of trying to get hold of someone at the call centre – they told me that Fly CEMAIR cancelled my booking from their side. Now I have no idea who cancelled my booking, either way I was not informed by any means by TRIPSTA. </p> <p>Now they have to do an investigation to find out what happened and who cancelled my ticket and whether they will make a refund for the ticket I had to buy which resulted in me being almost late for my flight and my bags being left in JNB because of a late book in.</p> <p>I will be writing another review when I get feedback and this matter is resolved.</p>