Just Pathetic!!

My husband called Triple M a week ago, requesting statements for tax purposes. He spoke to Philip who indicated that the company had lost all Data relating to the period of our query.(2014) He then said that he would be in contact to advise us on the way forward. A week later, despite our email follow ups, there has been no response.<br> So this morning, i decided to pick up the phone to call their offices. I called at 9, but reached a voice recording which indicates that they only open an 8:30 and that i should contact the person on standby. So i call the number of the person on standby and the line is engaged. <br> Since then i have been trying to call both office and standby numbers and still constantly engaged.<br> <br> First you lose client data, then you don't respond to mails, or pick up your phones.<br> <br> What on earth is going with your company. i want to know when i can expect to receive my statements, so i can be done with having to put up with this pathetic service