Products and Delivery paid up and no assistance

I ordered products to the value $13 from Trimtuf this is the tea, core belt and gel for fitness and weight loss.<br> <br> I paid the full amount and i was provided full information including tracking numbers<br> <br> today i asked for assistance to track my order and was given a vague answer with no formal greeting or apology or offer to assist.<br> <br> please help