TRIMTECH AND MAKRO- NO CUSTOMER SERVICE AND **** PROMISES

We bought a Trimtech edge cutter from Makro that lasted exactly 6 months. Upon returning it , in the box with the guarantee slip I was told that they have to send it to Trimtech which they did and Makro called to say that I would need to replace the motor. The machine was under guarantee and also from the store. How can both the manufacturer and the store expect a customer to pay for a new motor ( which is basically the whole machine) , if under guarantee. This is the second time MAKRO has not upheld their guarantee and TRIMTECH seem not to be honorable either. Makro passed the blame onto TRimtech saying that that’s the report and they can not replace the unit only for a fee which is basically the price of a new machine. Trimtech are useless in even trying to listen as they say it was purchased at Makro . Surely a guarantee withstands and is upheld today???? Not acceptable and Makro should take full responsibility for a product that was bought from them.