Broken Promises, Delays, and Disappearing Reviews – Proceed with Caution

In January 2024, we hired Trigger Digital Marketing to develop an e-commerce website with 500 products, paying a 60% deposit upfront. The project was supposed to be completed within two months. However, by September 2024, only 130 products had been uploaded. We were then told that product variations counted toward the total—something never mentioned in the original quote.

Despite the ongoing delays and mounting concerns, they insisted we pay the full balance before handing over ownership. After reviewing our communication, it became clear the project would not be delivered as promised.

In January 2025, the website crashed. When our new developer assessed it, they found numerous critical issues: missing key integrations, ineffective SEO, broken or incomplete email systems, and a poor user experience that made it difficult for customers to make purchases. We had no choice but to rebuild the entire website from scratch.

We initially posted this review on Trigger Digital Marketing’s Google and Facebook pages. They responded by claiming they had never done any work for us—despite clear proof of our agreement and communication. Shortly after, our reviews mysteriously disappeared. We’re unsure how, but they were removed from both platforms.

Please be warned: this company actively hides negative feedback. Even if you post your review on Google, Facebook, or HelloPeter, it may be taken down or buried.

Be cautious and do not waste your time or money.