TRIFOCUS -What a **** show!

What a horrible experience!!!!!!!!!!!!!!!!!!! I bought a gym instructor course for my Grade 11 son. Which he finished by early Dec 2021. But due to the absolute incompetence and slow reply ( sometimes 3-4 days) his last queries to make sure he submitted correctly were just not resolved. We were assisted by Marilie ( worst employee) , who then went on leave with it seems no body handling he queries 2 weeks later we were still struggling to get answers. By the time she was back and replying every few days the hole of December had passed. It is now 14 February 2022 and he is applying to an International University and needs to submit the applications and supporting doc's soon. I mailed her asking how far the assessment was as i would like to attach the certificate. 3 Days later she replies telling me I should get a letter from the University requesting the certificate for her to prioritize his certification. OMG I have to assume she has not app**** or completed any qualification at a University as she would then know you apply and attach your supporting docs as you choose. I will now be unable to attach. Please don't apply for any courses at TRIFOCUS its not worth the frustration. The staff are incompetend to say the least unable to reply within 1-3 hours to simple queries like most other companies. Poor student support!!! Time consuming and frustrating. Please spread the word as I am on every possible platform to save other student from this **** show.