Taking money for services not given

<p>I registered at Trifocus Fitness academy in august 2016. I cancelled the course a few weeks after I registered. Everything was fine but then every month they subtract R1625,00 from my bank account. I phoned and requested proof of cancellation but they never sent it to me because apparently I didnt cancel the course within 5 working days. I don't mind receiving emails and update on new courses but I'm really not interested and I refuse to pay R1625,00 every month for a course I am not even doing. The debit orders goes off every month and reverses which means I am paying extra bank charges every month. On the 31st of January 2017 they deducted the monthly installment but failed to reverse the transaction. Now I am left without my hard working money to pay for services I am not receiving. I cannot keep phoning and sending emails every month to remind Trifocus Fitness academy to reverse the transactions!. This is very inconvenient and unfair. I enquired about cancelling the debit orders but they refuse to cancel it conveniently!. So now I am working every day to pay for a course I do not want and cancelled 5months ago. I do not appreciate the unpleasant service and would like this month's transaction to be reversed immediately and a proof of cancellation as well.</p>