Review of Tricolt’s Management at Brookfield at Royal

I had a very disappointing experience with Tricolt at Brookfield at Royal, located at 174 Edward Avenue, Sandringham, Johannesburg. They sold the unit I was staying in and gave me just 10 days to move out, which I did by May 12, 2024. Tricolt didn’t inform me directly; instead, they had the agent who placed me a year ago call me with the news.

Since March 2024, I had been trying to renew my lease with Tricolt, but they claimed that management was always out of the office. According to the lease, my deposit was supposed to be refunded within 14 days. However, the management was incredibly rude and unprofessional. They assured me that everything would be resolved by May 31, 2024.

After numerous follow-up calls and emails, they finally sent me an email on June 7, 2024, claiming they needed to fix the walls and paint. This claim is completely unfounded, as the real estate agent documented everything as being in order during checkout and communicated this to Tricolt. Despite paying a deposit of R8600, they only want to refund me R1068.

I have requested receipts for all the maintenance they claim to have done, but Tricolt has ignored me. I have pictures from the day I moved out, as does the agent, showing the unit was left in perfect condition and was deep cleaned. All I want is my money back.

I would not recommend Tricolt due to their poor communication, unprofessionalism, and failure to honor lease agreements.