Bad Service

I booked a table for Friday evening for my fiancé's birthday. the reservation was made for 19h30, we arrived at Tribes at 19h20. We told the lady we booked a table which she took us through to, when we got to our table she said someone else had taken our table, she then took us to the bar area and told us to wait for her to organise a new table which I think is horrific seeing that it was my fiancé's birthday and I booked a table now we had to wait for a table it defeats the point of making a booking, after sitting and waiting for 15 mins we then got taken upstairs to a squashed little two seater table, I then noticed everyone was being served a basket with fresh bread rolls which we never got served, our food was average and my overall experience was very disappointing. I don't feel like we were treated properly seeing that it was a birthday dinner. All the waiting and having our table taken by someone else really upset us. The birthday dinner we so looked forward to ending up being the worst experience.