See how Tribeca ***** your money

<p>Bought coffee from Tribeca on Hatfield campus Pretoria. Paid with my debit card. I got a confirmation sms from my bank, but the machine did not print a slip (not my fault.) The manager Andre was extremely rude and said the transaction did not go through on their side so I have to pay again and would not let me leave unless I pay again. SO I had to pay again. He said that if the amount went through twice the bank will refund me otherwise I can get my money back on Monday. Went back on Monday, now he refuses to give my money back until I bring them a bank statement. So after their mistake, I have to go back and forth to prove to them they are wrong? Where is customer service. Clearly to them it means the service a customer provides. Today I phoned head office. Spoke to Adeel. After the 5 call she phoned back to say she traced the slips and it was put through twice and I can go fetch my money from the shop. Went all the way there again to be told that head office will now pay me back money into my account TOMORROW. The took my money on Friday and its almost Wednesday and I still have not received a cent back or an apology. To how many other customers have they done this and pocketed the money. Will never go there ever again. They do not deserve to have a place on campus. They should be ashamed of themselves</p> <p> </p>