Terrible Service and Day light ******* at Tres Jolie, Muldersdrift.

I was due to have my wedding reception at Tres Jolie, in the beginning of 2021. Due to Covid and the lockdown imposed by the state, we could not go through with the ceremony and subsequently had to postpone. We contacted Tres Jolie, and spoke to their sales department as well as their service co-ordination department and asked whether we would be able to cancel due to what has been happening nationally. I had paid my wedding deposit and also funded the full venue hire, where the total paid amounted to R21000.00. When contacting the above mentioned departments, to find out about the way forward, we were charged R 8000.00 as an admin fee for postponing the ceremony, and were politely told by the manager and owner, that we have no leg to stand on, and that should we decide to cancel, we would owe them 95% of the full ceremony cost (where they would not deliver on their agreed upon responsibilities). We were advised to walk away and forfeit the funds already paid to them. What I fail to understand is that as a venue, they have not rep**** to our mails, nor have they communicated to us why they are unable to return to us what is due. They charged us an Admin fee for postponing a ceremony, where no ceremonies could take place, and they insist that we cannot get a refund as we have experienced a pandemic. I am utterly disappointed in their service as well as the manner in which they conduct themselves as a business, and do not recommend anyone utilize their establishment for business.