SERVICE DELIVERY UP TO A POINT AND THEN NOTHING

<p>A little over a month ago I joined Treoc on behalf of my company and business associates. For various reasons which I will not discuss, I decided to terminate the service with the intention to rejoin when it was more convenient for us. I sent the service centre an email and my cancellation was processed.</p> <p>Despite the "money back" cancellation policy, my money was not refunded and an additional amount was deducted from my account.</p> <p>On 28 November I received an email from "Coert" saying that if I still had the option to "rejoin" within 7 days at no extra cost. I talked it over with my associates and decided to stay on with them.</p> <p>I emailed Treoc on 29 November at ********** Santa Venter ********** Heidi Kilb ********** Maureen Malan ********** ********** with the following message:</p> <p>"Good day</p> <p>After careful consideration I would like to retract my previous request for cancellation based on the email below.</p> <p>I received an invoice from Treoc this morning in the amount of $20.00 so it appears that my membership was not cancelled anyway.</p> <p>Please confirm the following:<br />That I will not be charged the joining fee<br />That my season tickets are still in tact and that my tickets are booked for February in Cape Town<br />Please note the following:<br />I will arrange to meet with the Treoc specialists after my partners and I have attended the seminar in February<br />Monthly membership fees should be deducted on my business account as the service is for our business:<br /><removed><br />All correspondence should henceforth be sent to <removed><br />Please confirm that all of the above is in order.</p> <p>Your swift reply is greatly appreciated."</p> <p>10 days later I have not heard anything from them and sent them this message at 13:19 today:</p> <p>"</p> <p>Good day</p> <p>I have to say that it is incredibly disappointing that of the 5 emails I sent I had not gotten even one reply in 10 days.</p> <p>I was planning on continuing with your service in conjunction with my business associates, but after experiencing this low level of service, I will be taking my experience to HelloPeter.com where I hope to warn others against the poor service delivery from your company."</p> <p>The pitch sounds amazing and I'm convinced their products and services could work, but unfortunately, like so many companies out there, they are quick to get the money and not willing to provide the service.</p> <p>Very dissapointing indeed.</p>