Sadly underwhelming experience

The aesthetics of this kiddies salon are amazing. The environment instantly makes you want to have your little one there every day if you could. However- something needs to be done about whoever is in charge and responsible for bookings. My 1st experience- I was handed over to another hairdresser. So basically after making my appointment for my daughter with one person- we got there and this had to be changed. Fine. 2nd experience: 2 clients were already screaming at the front desk about some booking mishap. Today was my 3rd time there. I called in the morning to make a 1pm booking. The front desk lady waited for me to drive all the way there with my daughter only to tell us- “we haven’t had electricity since yesterday so the water to wash her hair would be cold. We can’t assist. I was about to call you!” That’s unacceptable. Poor customer service. Not going back. Do better!