Worst Service ever - Trellidor unprofessional and unreliable

Extremely Poor Customer Service – Queenstown Branch The service we received from the Queenstown branch was shocking to say the least. After doing extensive research on which company to choose for a garage door installation, we came to the conclusion that Trellidor would be the best option in terms of quality and professional service. We regret ever making that choice due to the fact that they are very unprofessional and unreliable. They cannot even adhere to the basics about customer service and communication. When we first ordered the door, we gave all the information to the office about the size, design and color and they then said they will place the order as soon as we confirm the building is ready. When the building was ready the Owner came and did his final measurements to place the order for the door. A week went by and we received a call from the office to ask on the measurements, color and design after we gave them everything on payment. The door was then ordered and on the quote it stipulated aprox 4 weeks for installation to take place. After a week in the order process we were told that they no longer do the design we requested and we had to choose another design thus delaying the time for the door even further, I mean how do you not know what’s happening in your own business and with your suppliers. The branch kept making lies on they will call us to inform us on the progress, every time we had to call them and beg for feedback as this was almost time up as per waiting period. We then started to call the regional manager in the eastern cape and she also did the same about not calling back of showing any concern about customer service . The door then arrive without the office even knowing about the door being on its way and they then came to install the door . The door was installed by a professional installer the owner himself, when the door panels started to scratch against the top wall causing the wall the get damaged and the paint to peel to bare metal on one of the panels. The owner was then called and they then said they will replace the top panel . On the day of the first installation the owner was also reminded that he needs to install a remote in the garage and he then promised to do it by a date and time of which he never did nor had the decency to call and give feedback. We had to once again beg for answers for the branch and the owner after they stated they will call back. The new panel took about 3 weeks to arrive after we had to make contact again with the branch on progress. On the day of installing the replacement panel we noticed that the door was scratch and damaged and now we are back to the original problem of sitting with a door that’s damaging the wall and the door. The owner’s response was that its not his fault and they did not check the panel when it arrived I mean how do you not check the stock before giving it to the customer after you already know the situation with the customers door. The owner then said he will call in the morning at a specific time to inform us on progress and yet again another lie as his office sent a mail out later during the day. The question here is what if we did not have access to mail we then would have waited and waited and waited…