Trellidor PE South, does not have our peace in mind

Due to the fact that we are going on holiday out of town on late December 2018, and coming back in January 2019. My wife wanted us to install Trellidors for our front door and 2 x sliding doors.

She made contact with Trellidor in Port Elizabeth (South) and and was assigned a Salesman Le Roux. Because she wanted the house to be secured before we went on holiday.

We were given an appointment for installation for today, at 9am. Unfortunately my phone was off, and I am told that they attempted to contact my wife on her work telephone in spite of Le Roux having both email and mobile number.

I called trellidor( ********** )midday today, and I was given a very condescending response by the lady who answered my call. Moreover she told me that they had to go to the second appointment and took us out of the list and scheduled another person.

This is very annoying and we feel undermined and discriminated upon and not given proper customer care. We are of the view that fine they should have swoped the appointments between us and the second client. Then when done come and do our installations.

We have relayed this sentiment however we are of the view that they are hell bent on not assisting us. Because they are not trying to solve the problem and give us options even if for instance we pay for any over time that may arise, should it come to that.

The whole purpose to order from trellidor was for the house to be installed before our holiday.

Racial profiling should be nipped in the bud, and we don't appreciate being undermined, because we are customers and require good customer care.