The waiting game

We got a quote on the 3rd March 2015 and were promised the gate in less that 10 working days. It has now been 11 working days.<br> <br> I contacted the branch last week and she said we will have the gate the beginning of this week. I called back this morning at 9:20am and got told they would give me a call back. At 11:15am we still hadn't heard anything back, i called the branch back and was told their computers are down and they will call the factory. We were then told we will only get the gate sometime next week. (3 week waiting period?????)<br> <br> We are paying R7500 for a trellidor and a burglar bars for one window to make the house secure and so that we feel safe, how can we feel secure and safe with the amount of time that one has to wait to get everything installed.<br> <br> This is really a terrible service and we actually would like to cancel our order and take the business elsewhere