POOR SERVICE - TRELLIDOR KNYSNA

We ordered products from the Trellidor branch in KNYNSA - which were required urgently for security purposes. We were told 3-4 days delivery on the security bars and 15 days on the security door. We ordered and paid a deposit on 23 March 2022.

After much shouting and complaining, we eventually received the security bars on 7 April.

I received scant feedback on what the reasons were for the delay, but was promised that it would be investigated. I have not heard back and now, when I ask about the delivery of the security door that remains outstanding, I am told that the flooding in Durban has caused a new problem related to delivery. Whilst this may very well be true - communication should be proactive and not reactive.

I emailed Trellidor with my complaint and was passed on to the area manager. Feedback has been very poor with responses being vague and very little effort to proactively inform me of what is happening.

As indicated above, when you are ordering security products and are promised delivery within a defined time period, you expect it to be met and if not you expect to be fully apprised of the situation at all times.

Not impressed at all.

Stuart Harris