Poor service
<p>I ordered shutters and was dealing with Hanno who was very professional and knowledgable. Halfway through the project Len took over after which I received no communication on when the product would be finshed, what time the installers would be arrivinhg or that they would be more than 3 hours late on the date of installation. only excuses were given but never an apology. What an unprofessional and poorly organised experience this has been.</p>
Dear re-ann-cameron,
Thank you for raising your concern with us.
On behalf of Trellidor and all it's representatives, we extend our sincerest apologies for the inconveniences that you have been faced with. Customer service is the foundation of our business model, and as such we have raised this matter to Senior Management for further attention.
We assure you that going forward, we will endeavour to provide you with the service and commitment that the Trellidor brand is known for.
Please expect a call from one of our Head Office representatives.
Kind Regards,
Trellidor
Best regards,
Dear re-ann-cameron,
Thank you for raising your concern with us.
On behalf of Trellidor and all it's representatives, we extend our sincerest apologies for the inconveniences that you have been faced with. Customer service is the foundation of our business model, and as such we have raised this matter to Senior Management for further attention.
We assure you that going forward, we will endeavour to provide you with the service and commitment that the Trellidor brand is known for.
Please expect a call from one of our Head Office representatives.
Kind Regards,
Trellidor
Best regards,