1 reviews | Active since Aug 2016
Poor service
<p>two weeks ago I had a guy come to have a look at our trellidor because it isn't closing properly and is about to collapse completely. Our trellidor is still under warantee. This matter is very urgent and trellidor still hasn't come back to fix the problem. It seems as if they're waiting for our warantee to expire just so they can get money. This is very ********* and unexceptable. It is important for the company to adhere to their terms and conditions and see to service this problem immediately. </p>
Dear Dinah108,
Thank you for raising your concern to Trellidor Head Office.
At the forefront, we sincerely apologize for any and all inconveniences caused in relation to this matter.
Trellidor has and will honor the warrantee of your product, within reasonable parameters, from the date of notification, we will in no way attempt to bypass the warrantee date as this does not reflect our business practice.
We have tasked our Senior Technical Support Team, from Head Office, to assess the concern with your product, this was done in order for us to better understand the problem at hand, and prevent a reoccurrence upon replacement, as such there was a delay in the process.
Based on the feedback provided from the said Technical Support Team, we have agreed to replace the damaged component of your product rather than have it repaired.
We can confidently assure you that your security was in no way compromised during this investigation.
Once more, we apologize for any inconveniences caused and will follow up on this matter after your replacement product has been installed.
Best Regards,
Trellidor Head Office
Best regards,
Dear Dinah108,
Thank you for raising your concern to Trellidor Head Office.
At the forefront, we sincerely apologize for any and all inconveniences caused in relation to this matter.
Trellidor has and will honor the warrantee of your product, within reasonable parameters, from the date of notification, we will in no way attempt to bypass the warrantee date as this does not reflect our business practice.
We have tasked our Senior Technical Support Team, from Head Office, to assess the concern with your product, this was done in order for us to better understand the problem at hand, and prevent a reoccurrence upon replacement, as such there was a delay in the process.
Based on the feedback provided from the said Technical Support Team, we have agreed to replace the damaged component of your product rather than have it repaired.
We can confidently assure you that your security was in no way compromised during this investigation.
Once more, we apologize for any inconveniences caused and will follow up on this matter after your replacement product has been installed.
Best Regards,
Trellidor Head Office
Best regards,