Poor service

<p>I ordered and paid in full for security gates and bars to be installed in my house. The consultant told us that in 5 to 7 working days our order would be ready.</p> <p>After numerous calls where we followed up on the status of the order we were given excuses as to why our order is delayed and would take longer to get installed. As a customer we were not kept updated on delays but had to call in ourselves to find out. Given our circumstances, we were told that our order would be put on priority so that we could possibly get our order sooner. </p> <p>After 7 working of paying the full amount of the order, we called to find out what was happening and was told that we would only get the gates 4 to 5 working days later. We managed to get a hold of someone from Trellidor head office and told them out situation. They told us that the order was not infact put in as priority. They said they would deal with the factory and branch to get our order installed as soon as possible. On day 8, we were told by head office that the order is being shipped that night and it would arrive at the branch the next morning and they would come that morning to install. On the morning of day 9, the branch calls us to say that they will only come through around 1pm to start installing even thought we were promised that it would start in the morning as soon as the order was delivered. And they would install as much as possible and come the next day to complete. 1pm came and passed. We tried calling the head office with no answer. We called the branch and the lady there said they are on their way and they would only do the 1 room today. This is at 14:30. </p> <p> </p> <p>This is pathetic service. Firstly we were not kept updated on our order. Secondly we were told one date of delivery and when that passed, we had to call in to find out what was happening. Then we were promised a second date which is already 2 days after their initialy 5 to 7 days commitment. They then come at the end of the day after being promised it would be in the morning to start install. For which I took leave to be at home for this for nothing. </p> <p> </p>