1 reviews | Active since Mar 2014
Poor customer service
<p>Today the key stuck on the trellidor in my house. I couldn't close the trellidor. Upon phoning their so called emergency number the guy did not pick up the phone I eventually sent an sms and they answered that they only work from Monday to Friday. Basically they were telling me to sleep with an open door for the whole weekend. I mean, the crime rate is extremely high nowadays. I then phoned Locksmith Durban, to my suprise they have somebody on call after hours. He came into my house in no time and assisted in every way possible. I will sleep peacefully knowing my doors are locked. I think Trellidor only care about new customers, existing ones are treated like non existing. Trellidor, I think you need to learn from Locksmith in terms of having someone on call for such emergencies. The reason why we put your trellidors in the face place is safety and security! </p>
Dear Posh,
Thank you for escalating your concern to us.
At the forefront, we wish to sincerely apologies for the experience that you had been face with.
Trellidor prides it's self in exceeding our valued customer's expectations, and as such we have addressed this matter with the franchise in question. We have been assured, that going forward, a certified technician will be on standby, within reasonable parameters, for circumstances as highlighted by yourself.
We can confidently assure this has been addressed, and the necessary measures have been put in place.
We thank you, once more, for sharing your concern with us, and further assisting us in meeting the expectations of our valuable clients.
Best Regards,
Trellidor Head Office
Dear Posh,
Thank you for escalating your concern to us.
At the forefront, we wish to sincerely apologies for the experience that you had been face with.
Trellidor prides it's self in exceeding our valued customer's expectations, and as such we have addressed this matter with the franchise in question. We have been assured, that going forward, a certified technician will be on standby, within reasonable parameters, for circumstances as highlighted by yourself.
We can confidently assure this has been addressed, and the necessary measures have been put in place.
We thank you, once more, for sharing your concern with us, and further assisting us in meeting the expectations of our valuable clients.
Best Regards,
Trellidor Head Office