GN
Gerrie N

1 reviews | Active since Feb 2013

26 Feb 2017, 14:17

New Door Broken in Seconds

<p>There has been a theft at hour house with a new (1 Year old) new make trellidor gate. This is the second time that this happen and it took +/- 20 seconds to broke into my house thru this wonderful door/gate. False adverti*****t and all house owners should be warn that this is not good.</p> <p>I will advise all my clients not to use this door and that you are not safe, this is false adverti*****t and its so easy to get thru the door in seconds. It’s a money making scheme, its not working</p> <p> </p>

0
Replies (1)
Trellidor
Trellidor's reply01 Jun 2017, 13:17
Official

Dear SHEQAuditors,

Thank you for escalating your concern to us.

We fully understand the emotional strain that comes with having one’s personal space invaded, and we sympathize with you in this regard.

As a conscientious consumer please remember that given enough time and the right tools, any form of security can be breached no matter how well they’re constructed.

As a responsible manufacturer, however, we endeavor to design, engineer and install our products to give our customers the best possible security barriers the technology at the time allows. We have, and will never mislead our valued clients into believing that any form of security is impenetrable.

We have had your local Trellidor franchise contact you, in an attempt to identify how best we can assist you forthwith.

Once more, we extend our sincerest apologies for this traumatic experience that you have been faced with.

Kindest Regards,
Trellidor Head Office