Lack of customer service
<p>After getting quotes from various burglar proofing companies, we decided to use Trellidor PMB. I paid the deposit and chose the colour. I received an email confirming receipt of deposit. Then I didn't hear from them for a month. I contacted them to find out when I can expect my Trellidor to be installed. They made an appointment to do it the next week. They came as arranged, but the two guys drilled holes where they shouldn't have and left it open. Now I have holes in my brandnew aluminium windows. Justin came out to check the damage and said he'll come and fix it within the next week. This was at the end of 2016 somewhere and I'm still waiting. I contacted them this week to find out about this and to get a silicon strip that is also missing. They seem to be ignoring me as I didn't get any response. Unfortunately, with that kind of service, we won't use them for the rest of our burglar proofing. </p>
Dear Esna-Momberg-Marasi,
Thank you for raising your concern to our attention.
We have addressed this matter with our Pietermaritzburg Franchise, who have confirmed that they have since been in contact with yourself, and confirmed an appointment to carry out a site visit to have this rectified this afternoon, the 24th of January 2017.
We sincerely apologise for any and all inconveniences that this may have caused. Customer service is the the forefront of our business model, and as such we will ensure that this matter is addressed promptly and to your satisfaction.
Once more, we thank you for raising your concern to our attention, and we assure you that we will endeavor to assist you as best as we can.
Best Regards,
Trellidor Head Office
Dear Esna-Momberg-Marasi,
Thank you for raising your concern to our attention.
We have addressed this matter with our Pietermaritzburg Franchise, who have confirmed that they have since been in contact with yourself, and confirmed an appointment to carry out a site visit to have this rectified this afternoon, the 24th of January 2017.
We sincerely apologise for any and all inconveniences that this may have caused. Customer service is the the forefront of our business model, and as such we will ensure that this matter is addressed promptly and to your satisfaction.
Once more, we thank you for raising your concern to our attention, and we assure you that we will endeavor to assist you as best as we can.
Best Regards,
Trellidor Head Office