Completely ignores customer requests

I ordered two trellidor clear guard doors last year in December. I took the rental option through trellidor. They were quick to respond with the paper work and giving me the all clear and everything. They informed me that plant that manufactures the doors will only open around mid january, and then it should take about 3 weeks. At the end of January, I realised that my account has already been debited with the monthly amount. Even though the doors have not yet been installed. I contacted Nicole and she immediately said that they will rectify it. I also asked that they move my debit order to the 11th(as I only get paid around the 10th). She confirmed via mail that it was done. After a week I phoned, only to get told that. The reason the deduction happened was because trellidor has already received the money middle january. That is why I have to pay. Pathetic. And guess what, this morning, I check my bank statement, and again the debit order went off, before the 11th. After they promised to change it. Again pathetic. Very accommodating until they have your signature. Beware of this company