1 reviews | Active since Apr 2013
bad service
<p>we bought a garage door at trellidor in Butterworth September last year. we realized that it doesn't lock in January we called the branch in January and I've been talking to Noni we in the branch who advised me that they can only come to me if they have an installation In my Area. until today end of March still nothing happened. </p> <p>I called the branch in East London last week and they promised to contact the branch in Butterworth to contact me until today no one has contacted me. All I want now is for them to come and remove this door and give back my money as they are not living to their promise that they advertise on gv everyday.</p> <p> </p>
Dear damulira,,
Thank you for raising your concern to Trellidor.
We completely understand your feelings in this regard, and we sincerely apologise for the frustrations that you have been faced with.
Unfortunately, Trellidor Head Office is not permitted to intervene in this transaction, as “Garage Doors” do fall within the product range manufactured or supported by Trellidor.
We have, however, escalated to your concern to the owners of both the Trellidor Franchises that you had mentioned, and they have assured us that they will investigate this matter further.
Once more, we extend our sincerest apologies, and hope that you understand our position, in that we do not hold the authority to intervene in a transaction, which does not relate to a product that is not manufactured or supported by Trellidor.
Best Regards,
Trellidor Head Office
Dear damulira,,
Thank you for raising your concern to Trellidor.
We completely understand your feelings in this regard, and we sincerely apologise for the frustrations that you have been faced with.
Unfortunately, Trellidor Head Office is not permitted to intervene in this transaction, as “Garage Doors” do fall within the product range manufactured or supported by Trellidor.
We have, however, escalated to your concern to the owners of both the Trellidor Franchises that you had mentioned, and they have assured us that they will investigate this matter further.
Once more, we extend our sincerest apologies, and hope that you understand our position, in that we do not hold the authority to intervene in a transaction, which does not relate to a product that is not manufactured or supported by Trellidor.
Best Regards,
Trellidor Head Office