NM
Neil M
1 reviews | Active since Apr 2018
23 Apr 2018, 08:29
A surprising response
I have five Trellidors installed on my property and have generally been very happy with the Trellidor service up to now. One of the gates started manifesting problems after a while, because of faulty installation. When I recently asked for a quote for a new gate, I asked them to fix the problem with the faulty gate - it is a minor problem. Their response was that I should pay for it! Needless to say I have not ordered the new gate.
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Trellidor's replyOfficial
11 Jun 2018, 13:47Dear neil-macleod,
Thank you for escalating your concern to us.
We completely understand your thoughts in this regard, however Trellidor has a pre-defined warranty period across all our products, and in the even an installation or manufacture defect with that period, we will gladly repair your Trellidor product, you can find out more about Trellidor warranties here: Trellidor Warranties
In the interim, we will have our Head Office Franchise Manager that overlooks your area, touch base with you to see how best we can assist you going forward.
We look forward to being of assistance to you.
Best Regards,
Trellidor Head Office
Best regards,
Trellidor's reply11 Jun 2018, 13:47
Official
Dear neil-macleod,
Thank you for escalating your concern to us.
We completely understand your thoughts in this regard, however Trellidor has a pre-defined warranty period across all our products, and in the even an installation or manufacture defect with that period, we will gladly repair your Trellidor product, you can find out more about Trellidor warranties here: Trellidor Warranties
In the interim, we will have our Head Office Franchise Manager that overlooks your area, touch base with you to see how best we can assist you going forward.
We look forward to being of assistance to you.
Best Regards,
Trellidor Head Office
Best regards,