Trek-Move
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Trek-Move
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTP
Tiffany P
1 reviews | Active since Nov 2022
21 Nov 2025, 14:22
Poor service for a moving company
I arranged to move on the 20th of September. I was getting ready and waiting for the truck to arrive I was not informed that they had an issue with the other share of move for the same day, I had to go out of my way and get a hold of them. They did not give me any updates nothing on the moving and expected me to wait for the Monday 22nd September. I couldn't wait for them as that was the day I would start working at my new job. I filled and signed a refund form and the refund form stated that that it would be processed within 30 to 60 days. We have reached 60 days and I still didn't receive any refund. On top of that my emails are being ignored as well as my WhatsApp that I send I can see that its being read, but I get no reply. I would not recommend if its such a hassle to get a refund or feedback. Its easy to take money from someone requesting a service. The person who assisted me with this whole process is Lize Du Preez, Sales Manager at Trek-Move
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Tiffany P
1 reviews | Active since Nov 2022
21 Nov 2025, 14:22
Poor service for a moving company
I arranged to move on the 20th of September. I was getting ready and waiting for the truck to arrive I was not informed that they had an issue with the other share of move for the same day, I had to go out of my way and get a hold of them. They did not give me any updates nothing on the moving and expected me to wait for the Monday 22nd September. I couldn't wait for them as that was the day I would start working at my new job. I filled and signed a refund form and the refund form stated that that it would be processed within 30 to 60 days. We have reached 60 days and I still didn't receive any refund. On top of that my emails are being ignored as well as my WhatsApp that I send I can see that its being read, but I get no reply. I would not recommend if its such a hassle to get a refund or feedback. Its easy to take money from someone requesting a service. The person who assisted me with this whole process is Lize Du Preez, Sales Manager at Trek-Move
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Leon E
1 reviews | Active since Nov 2025
7 Nov 2025, 13:28
Very bad experience with Trek-Move
Very bad experience. Book a move for 30 October 2025, paid deposit, Day before moving got message they were unable to offload full truck, postponed for either Saturday or Sunday. Confirmed to load on Sunday. Message on Saturday afternoon that they were unable to offload, going to return to the Cape and will only be able to return to Gauteng on Tuesday. No indication of when they will be able load my household. Lize du Preez offered to refund my deposit. Send forms to be signed and returned. Silence for the whole week. Informed me today it will be paid within 30 days after signed forms was received. The stress and inconvenience not to be able to move and then find a new courier is huge.
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Leon E
1 reviews | Active since Nov 2025
7 Nov 2025, 13:28
Very bad experience with Trek-Move
Very bad experience. Book a move for 30 October 2025, paid deposit, Day before moving got message they were unable to offload full truck, postponed for either Saturday or Sunday. Confirmed to load on Sunday. Message on Saturday afternoon that they were unable to offload, going to return to the Cape and will only be able to return to Gauteng on Tuesday. No indication of when they will be able load my household. Lize du Preez offered to refund my deposit. Send forms to be signed and returned. Silence for the whole week. Informed me today it will be paid within 30 days after signed forms was received. The stress and inconvenience not to be able to move and then find a new courier is huge.
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Charles M
1 reviews | Active since Oct 2025
18 Oct 2025, 09:04
Worst Service Ever
I am writing to express my deep dissatisfaction with the service I received from your company. I booked a move with Trek-Move and paid the required deposit well in advance, trusting that your team would deliver on the agreed-upon schedule and service quality. On the scheduled day of pickup, I was promised that the truck would arrive between 7:00 AM and 8:00 AM. Not only did your team fail to arrive, but I was also forced to initiate contact myself, only to be informed that the truck had allegedly “broken down.” No alternative arrangements were offered, and despite multiple attempts to reach your office, my calls went unanswered. To make matters worse, your company has refused to refund my deposit, despite failing to provide the service I paid for. This is not only unprofessional but also *********. I demand an immediate refund of my deposit and a formal apology for the inconvenience and stress caused. If this matter is not resolved promptly, I will be left with no choice but to escalate the issue through consumer protection channels and share my experience publicly to warn others. I hope you take this complaint seriously and act swiftly to resolve it.
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Charles M
1 reviews | Active since Oct 2025
18 Oct 2025, 09:04
Worst Service Ever
I am writing to express my deep dissatisfaction with the service I received from your company. I booked a move with Trek-Move and paid the required deposit well in advance, trusting that your team would deliver on the agreed-upon schedule and service quality. On the scheduled day of pickup, I was promised that the truck would arrive between 7:00 AM and 8:00 AM. Not only did your team fail to arrive, but I was also forced to initiate contact myself, only to be informed that the truck had allegedly “broken down.” No alternative arrangements were offered, and despite multiple attempts to reach your office, my calls went unanswered. To make matters worse, your company has refused to refund my deposit, despite failing to provide the service I paid for. This is not only unprofessional but also *********. I demand an immediate refund of my deposit and a formal apology for the inconvenience and stress caused. If this matter is not resolved promptly, I will be left with no choice but to escalate the issue through consumer protection channels and share my experience publicly to warn others. I hope you take this complaint seriously and act swiftly to resolve it.
0
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