Hellopeter
Share Your Experience

1 reviews | Active since Jan 2017

23 Oct 2020, 10:00

DON’T BUY TREK BICYLCES IN SA

I have had the worst experience with the local suppliers of Trek in SA. My bicycle went in for repairs and a crack was noted on the frame, was then allocated to Trek for sourcing (Gregory Hall). A month later after not receiving feedback from Trek I was notified that the part had arrived and was at the Airport and it should be couriered to the repair shop same day. Fast forward another 2 weeks without communication from Trek, I call the service repair shop in progress and I am notified that they still have not received the part that Tre advised was available in country. Im training for the Sani2C and this 1.5 month issue has now, in addition to the poor customer service (noting not even an offer of a replacement/demo bicycle for the interim) and lack of urgency, put me in a position where I may have to reconsider my entry. Terrible experience, and I advise anyone thinking of purchasing Trek products to steer clear.

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Replies (1)
's update26 Oct 2020, 05:58
Reviewer Update
After contacting the Trek team directly regarding my dissatisfaction they both, with the Bicycle Service Company, arranged for a demo bike to keep me riding until my part arrives in SA. Although really happy to get riding again (Thanks Trek & BSC), i really need my own bicycle back for Sani2C training. The intervention showed definite effort to resolve the situation - I am however still monitoring how long the part/and return of my bike will take to update post.