CV
Costa V

1 reviews | Active since Feb 2020

14 Feb 2020, 17:40

Disappointing

Well I am the owner of 6 Trek bicycles. Was an advocate of the brand but the last two Madone bicycles I have purchased have been exceptionally disappointing. One of the bicycles had a bottom bracket problem and had to be to be replaced. The second Madone from taking delivery the back brakes never aligned. I have taken it to 3 Trek agents and they all could not get them aligned. Eventually a dealer in Cape Town found out what the problem was and it was a frame issue. According to Trek it was damage caused from an indoor trainer. The bike was on a trainer approximately 6 times and 3 of those times were with the Trek dealers. The attitude towards me and my wife has been nothing short of terrible. Every person that I cycle with and have any contact with I steer them away from the product and will actively do so. I am in the process of taking Trek to consumer protection but still awaiting the tolerances on the carbon frame which has not been provide to me as yet.

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