Treger Brands and Engelsrufer not delivering or communicating

This complaint relates to Treger Group’s Engelsrufer company.

I placed an online order on 18 November 2019 of R1000. By 25 November 2019 I wanted to follow up on my order, as it was a gift and I required it by 28 November 2019 for a friend’s farewell who is emigrating.

I dialed their number listed on their website, just to find an automated response. No matter what time of the day, they were too busy to answer my call. They prompted that I could leave a message and that they would get back to me in two days.

I then emailed their customer services, and eventually someone responded and said that my order was dispatched. No apology whatsoever. I then responded and asked when I can expect delivery and if they have a courier number for me. No response.

So I waited, and on 28 November 2019, I have not received any indication that a package was on its wat to me.

Frustrated, I tried to call again. Voice prompt. I emailed. No response.

I then sent them a message via Facebook. At last, someone responded. But all they could do is be a messenger. On 2 December 2019 the Facebook messenger (pun intended) informed me that my item was damaged and that they are trying to find me a new one. At this point I have sent emails to the holding company, Treger Brands. I’ve been ignored by them as well. Surprise surprise.

Each time I followed up on Facebook messenger, the response was that the online team will contact me.

To this day, 20 December 2019, I have not received the R1000 product I purchased or any form of communication to tell me what is happening. Not one phone call or email. Today I managed to get through to Treger Brands. And guess what. The lady at switchboard can’t help me since they closed today an no one is there. But my package is on its way to me.

Now I have to sit around at home and pray for a package to be delivered? For which I have no tracking number or reference? So must I not go on my holiday and risk not receiving the package I ordered more than a month ago? But Engelsrufer and Treger Brands don’t care, clearly.

I have never felt such complete disregard as a customer. The complete lack of communication is shocking, and I would strongly caution anyone to buy a product related to Treger Brands.

I didn’t want to make a public post, and gave them the benefit of the doubt. But here I am, still without a gift for a dear friend. Worst is, I can’t even request a refund since they don’t respond to emails or answer phones.

I even doubt that I will get a response from them even after this post.

Consumers, beware.