********** customer service -Thomas Sabo order

Waited two months for items ordered on the Thomas Sabo website, after numerous emails I was informed that some goods were out of stock, however a partial delivery would be arranged....this never materialized. Eventually I physically went to the Treger office in Wynberg to collect the goods...I was promised a refund for the goods paid for that were not in stock....now I am chasing for them for the refund and as other have said they do not feel the need to answer customer calls or emails. This company clearly does not prioritize their customers...this process has been a massive hack for a couple bracelets...will never again do business with them