Shocking customer service

I used Stuttafords van Lines to relocate from Gauteng to the Eastern Cape. My wooden dining room table, wooden bed and headboard and mattress was damaged during the move. I submitted a claim for the damaged goods. Since the submission of the claim, I have had to deal with a dishonest assessor who speaks very ill of the insurance company and logistics company to me while assessing my furniture, a very rude and dishonest claims consultant (Carmen Solomons), and to date - two months later, I have not received resolution regarding my claim. Half of the damaged goods was assessed, Tray International wants to patch my wooden furniture and denies knowing about my mattress. My dissatisfaction was escalated to the claims manager (Elona Jonker), and yet I am still not getting any feedback. <br> Had I known that this was the service I would receive I would have never used Stuttaford van Lines to be the company of choice to relocate my furniture.