Poor after sales service

Travkor arranged flights and accommodation for my cousin and I to travel to USA in June 2017. An internal flight from Washington to New York (JetBlue airline) was cancelled and it has been three and a half months since the cancelled flight and we have not been re-imbursed for the flight. The feedback from the accounts division and the sales consultant has been that BA is slow in responding. I myself have contacted them (BA) several times via email and Twitter and the response has been to please ask the agency to contact the Trade Support team for the refund and a contact number was provided. Off recent the accounts division has told me that they are dealing with India to process the refund and that this will take a further two weeks before we receive feedback. If India was meant to be contacted why has it only happened so late in the process? Travkors’ after-sales service has been terrible! From asking us to wait the 6weeks, to saying BA is slow and now to blaming it on an agent in India- there is no defined process and the client is left waiting. I then contacted co-owner of the Sandton branch, Anthea Leonsins and her response was just as poor. She did not acknowledge the lack of communication and follow up with the client from Travkor and could only say it is out of their hands.

Travkor was quick to make the sale but extremely poor at trying to get our funds back to us. As the client i have made several contacts with BA and given Travkor guidance on what to do. I am absolutely dissapointed at how Travkor is handling this and would not recommend their services to anyone.

Anthea has not even acknowledged how bad their communication has been with us regarding the feedback from British Airways and where they are in the process.