Great service

I booked a flight to Hanoi Vietnam with a connecting flight with Kenia Airways. What a disaster Kenia airways cancelled on short notice. My agent in Vietnam said phone Conrad i Capetown. Conrad whent out of his way to assist and resolve our dilemma. He work till late night changed flights, make bookings & arrange connecting flights. He arranged refunds booked new flights booked again and again. My domestic flight were delayed on the runway and again missedour onternational flight duo to the fact that the luggage could not be loaded misses the opperunity by 5-10 minutes and only gate pass tp be issued. The staff at airpor were not supportive at all at King Shaka airport. Conrad the arranged a new flight for thefollowi g day arranging all the refi ds and penalties. I have never experienced sutch support from an agency ever in my 64 years ! Very helpfull, professional and with tobs of patience ! Thank you Conrad i will premote you all the way !! I am so greatfull and cant believe that there are still that calliber Travel agents in this country. Well done. And this is only the short vertion...